• French food baskets
  • PHONE NUMBER: 833-BONPLAT
  • 24/7 HELP CENTER support@frenchfoodbaskets.com

FAQ

Please click here to submit a ticket.

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Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Click Here to track your order
To remedy this, click the order status and my account link. Check on the status and package tracking numbers and if the packages all have a status of delivered, please contact our customer service staff immediately.

Visit the order status/myaccount screen and check on the orders to make sure that they have shipped already. In some cases we will ship orders in separate packages. If all of the packages are confirmed delivered please contact customer service as soon as possible.


Products are missing parts:
Under the order status screen please check to make sure that you have all of the package tracking numbers. If one is set to delivered and you are missing parts for your product, please contact our customer service staff ASAP.


Tracking backorders:
If you have a backordered item from suppliers, it's sometimes difficult for us to know when we will have more in stock. As soon as we are notified, we will pass a notification on to you.

Click the order status and my account screen.

Enter a valid e-mail address..

Pick the new customer option.

From there you can follow through the instructions and fill in the information for your account. All of the information we collect is never used by third-party companies and we have full security to keep your information completely private. For more information on how we are using the info you provide please consult our privacy policy.

If your account status changes click on the my account/order status button which can be found along the top section of the website on the right. Feel free to edit your account information if your address changes or you would like to make changes to your e-mail.
Shipping prices are automatically calculated before any order is submitted. Feel free to add items to your cart during this time and we will apply the cheapest and most effective shipping option to your order based on volume.
Under the my account and order status link the login pop-up window will always occur when you have signed out of your account. Under the pop up button, you can click the forgot your password button. This will send a link to your active e-mail address that you can use to reset your account with a new password.

Please follow this link for more information on our return policy.

I have received the wrong product: If you had the wrong product shipped please contact our customer service department within 72 hours of your package arriving.

The basic return policy that we have covers the quality and freshness of our products. Be sure to inspect anything that we ship as soon as it arrives and if you are not completely satisfied with the products please contact us immediately. Our number is (Insert number here). We ask that you file a claim for our products within one week of delivery so that we can provide replacement products or credits to your account. We are committed to delivering the best quality of service possible and we appreciate your support and feedback.


When should I expect my order to ship?

Tracking on your order status can be found under the my account/ order status. We will deliver tracking information generally within 24 hours of receiving your order. In most cases our orders will ship out within just one full business day.

Customer support solutions:

Follow this link to view an order ticket

We can ship orders outside of the United States with a 10% fee to cover international brokerage and duties.

 Most of the orders will be shipped out within 1 to 2 business days. All of the estimated delivery data is based off of carrier estimations. Delivery time estimations also exclude any type of observe holidays by the carrier.

We offer will call service between 9 AM to 4 PM CST for our Houston customer service office. Please check with us if we are open around holidays as our warehouse does sometimes close over the holiday season.

Shipping costs with our products are calculated based on the shipping distance, weight and the volume of shipments for your order.

UPS and FedEx services will not deliver to PO boxes so please indicate that you have a physical address and a telephone number when ordering with our company. If you do need to ship your products to a PO Box please select USPS as the preferred carrier.
If you have special shipping instructions please provide them in the special instructions section on check out.

Our carriers and our business is not responsible for any incorrect address mistakes. Please carefully check through your shipping address and if you do need to make a change after your products have shipped we will enact a $10 change of address fee to reroute the package.

Inspect any of the products and packages that you receive immediately after delivery. Any damages to the packaging or the goods should be logged and you should contact us immediately. Any claims for returns need to be filed within seven days of the receipt of your package.

Our company will not be held responsible for damage deliveries that arrive with no signature required or delivery delays that are outside of the control of our company service department.

Our prices are subject to change without notice as our shipping costs based off of the preference of the carrier.

The online images that we provide with the site are based as a representation of our products only the actual products shipped may vary from their original photos.

Please take a look at our privacy policy to inspect all of the ways that we are using the information that we collect.
We operate this website with secure socket layer technology encryption which is the highest standard of Internet security.

If you are located within the same state as our warehouse and you are purchasing items that are not tax exempt, you will be responsible for sales tax on the items.
Visit the order status tab in the top right corner of our site and you can compare order history with your financial records. If you have been double charged or there is an issue with a price on a product contact us immediately.
In the checkout process you will see a variety of payment options that can be used for your order. We will not ship any order unless we are able to receive payment from these valid payment options.
Head to the order status tab at the top of the website and you can review any previous purchase and print new invoices for them.
The credits from our payment processor generally take 7 to 10 business days from the moment we receive your order to appear in your financial records.
The financial status of your credit card will be charged within 24 hours of you placing your order.
The best way to find the products that you want to browse on our website is to use the navigation menus which can be found at the bottom of the website and in the left-hand corner. You can also type specific keywords into the search box near the top of the website to find a specific item. If you have problems locating an item in our store please contact our customer service at any time.
We offer a comprehensive category system where you can pick items based off of the categories that they fall within. Pick categories from the left and the bottom part of our website. Most of the links in the drop-down menu will be clickable so if you see a product or category that you like, click it to move forward. The search box will also be a great tool to help you find specific products. Start by typing a keyword and then you will see a clickable link drop-down from the search bar.
During the checkout process go to the view cart link at the top of the website and towards the bottom of the shopping cart you will see a box where you can submit coupon codes.
Our support options are open from Monday to Thursday at 9 AM to 5 PM CST and on Friday from 9 AM to 4 PM CST. Feel free to contact us at these times via e-mail or phone for quick responses.